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Will I need to perform the installation?
What
happens during the standard installation?
How
quickly can I get my new connection installed?
How long does it take the professional installer to complete
the installation once he arrives on premise?
Is
drilling required to install the Customer Premise Equipment?
Who will configure my LAN once AirStream Data installs
my line?
Does AirStream Data need access to my rooftop?
Do I need my landlord's approval to install the AirStream
Data antenna?
Does my landlord need to be there when AirStream Data installs
our new Wireless Broadband connection?
Does AirStream Data require me to load software on my
computer?
How does AirStream Data provide Internet connectivity?
How fast is the download time with an AirStream Data connection?
Will it take longer to upload my files using AirStream
Data's network?
Are DSL tools effective for measuring connection speed?
How does AirStream Data transfer data?
Is AirStream Data's service affected by adverse weather
such as heavy rains, snow, fog, or wind?
As my broadband needs increase, can I change my Internet
connection speed?
Can I network more than one computer to the AirStream
Data connection?
Do you provide LAN, e-mail and web hosting services?
What other services does AirStream Data's network support?
Can I have access to the router?
Will this service work with my existing router and LAN?
What if my service goes down?
Who do I contact if I need more IP space?
How
do I go about increasing my bandwidth if I need to?
What if I need to move my office?
Will
I need to perform the installation? - top of page
No. Not only will AirStream
Data
send out
a professional that will perform the installation for you, we will also
assist you in working with your landlord, building owner, or building
supervisor to make roof access approval arrangements.
What
happens during the standard installation? - top
of page
Our installation process in not labor intensive compared to installing
fiber, cable, copper. Your installation professional will perform the
following steps:
•
Verify that your location provides adequate signal strength to receive
service
•
Mount the AirStream
Data
antenna on
the top of your building
•
Coordinate the placement of your AirStream
Data
CPE
•
Install Cat-5 and RG6 cable to connect the AirStream
Data
CPE to the
antenna.
•
Verify that the CPE and the antenna are functioning and that you’re
Internet connection is active.
How
quickly can I get my new connection installed? - top
of page
Because we own our network and provisioning process your installation
will occur within 2 weeks from the initial order date for qualified
customers within established service area
How
long does it take the professional installer to complete the installation
once he arrives on premise? - top of page
Our professional Installers will have you installed within hours
Is drilling required to
install the Customer Premise Equipment? - top
of page
In order to connect the small roof mounted antenna to your data network
or PC we will use existing penetration points if they are present and
will drill and reseal a penetration point when required.
Who
will configure my LAN once AirStream
Data
installs my line? - top
of page
You are responsible for your LAN.
Does
AirStream Data
need access to my rooftop?
- top of page
Yes, AirStream
Data
needs to
access your roof during the installation process. AirStream
Data
will assist
you in working with your landlord, building owner, or building supervisor
to make roof access approval arrangements.
Do
I need my landlord's approval to install the AirStream Data
antenna? -
top of page
Yes, your landlord must approve the installation before AirStream
Data
arrives at
your location and should be present to begin the installation process.
We find that the installation goes much easier once the landlord understands
how easy the installation process is and how small the Customer Premise
Equipment is in size.
Does
my landlord need to be there when AirStream Data
installs our new Wireless Broadband connection?
- top of page
Although, it is not required that your landlord or building manager
be present, we find that our most successful installations include the
landlord and/or the building manager early in the process. We want to
explain the process, the equipment, and the installation to ensure all
expectations are clear. After gaining roof access permission, we will
assist you in determining the level of involvement your landlord and/or
the building manager would like to participate.
Does
AirStream Data
require me to load software on my computer?
- top of page
No, you do not need to install any additional software.
How
does AirStream Data
provide Internet connectivity?
- top of page
AirStream
Data
installs
a small, integrated transceiver (antenna) on
the roof or side of your building. The antenna is pointed at our network
hub to establish your wireless Internet connection.
How
fast is the download time with an AirStream Data
connection?
- top of page
Unlike DSL and Cable, the AirStream
Data
connection
is directly comparable to a wired T1 service, which provides connectivity
at a consistent 1.5 Mbps (megabit per second) both up and down.
Will
it take longer to upload my files using AirStream Data's
network? -
top of page
Most businesses upload as many files as they download. AirStream
Data
network features
symmetrical download and upload speeds, so you can upload your files
just as fast as you can download them.
Are
DSL tools effective for measuring connection speed?
- top of page
No, DSL tools enable you to test the Internet itself, rather than the
AirStream
Data
connection
which is what we provide.
How
does AirStream Data
transfer data?
- top of page
AirStream
Data
uses wireless
radio frequencies authorized by the Federal
Communications Commission (FCC). We place a small AirStream
Data
antenna on
the exterior of your building, which communicates with a AirStream
Data
base station,
typically a large broadcast tower.
Is
AirStream Data
service affected by adverse weather such as heavy rains, snow, fog,
or wind? -
top of page
AirStream
Data
uses high
frequency radio waves which are not affected by heavy rains, snow, fog,
or wind.
As
my broadband needs increase, can I change my Internet connection speed?
- top of page
Yes. AirStream
Data
is expandable,
scalable. If you need more bandwidth, it’s as easy as a snap on
your fingers! With your existing AirStream
Data
connection,
you can upgrade in real time.
Can
I network more than one computer to the AirStream Data connection?
- top of page
Yes, AirStream
Data
can easily
connect to your LAN, providing bandwidth to any computers you need to
support.
Do
you provide LAN, e-mail and web hosting services?
- top of page
Yes, not only can you choose your desired fixed wireless broadband connection
from speeds starting from 1.5 Mbps both up and down up too 24 Mbps,
we offer Managed VPN and Firewall, DNS and Web Hosting.
What
other services does AirStream Data
's
network support?
- top of page
AirStream
Data's
network supports VPNs and VOIP and video streaming services. In essence,
AirStream
Data's
network can support any service that can be delivered over a wired network
between routers.
Can
I have access to the router?
- top of page
Yes, however in most cases you would not need access to the router we
will configure that for you.
Will
this service work with my existing router and LAN?
- top of page
Yes!
What
if my service goes down?
- top of page
In the unlikely case that your connection to the Internet is disrupted,
AirStream
Data
will immediately
work to restore your connection. In our Service Level Agreement (SLA),
we provide 24/7 customer care support as well as we guarantee 99.999%
network availability. We are the first to offer SLA, guarantees on the
last mile.
Who
do I contact if I need more IP space?
- top of page
Outside 8 free with your existing service, we offer additional IP addresses
at $10 per. Contact your Business Account Executive for additional details.
How
do I go about increasing my bandwidth if I need to?
- top of page
Increasing your bandwidth at AirStream
Data
is easy and
fast. Just call your Business Account Executive and we can increase
your bandwidth within hours.
What
if I need to move my office? - top of page
AirStream
Data
will move
your Internet connection to your new location if you are in our service
area. We will conduct a site survey and plan the installation of service
at your new location without disruption to your service.
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